Service Coverage Options
| Basic |
Basic Plus |
PIP |
Extended 24/7 |
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| Service Hours | ||||
| Telephone Service Response Monday - Friday 8am - 5pm PST |
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| E-Mail Service Response Monday - Friday 8am - 5pm PST |
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| Telephone Service 24 hours a day, 7 days a week, 365 days a year |
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| Two hour telephone response time | |
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| On-Line Diagnostics & Repair | ||||
| Periodic hardware/software system checks using on-line remote diagnostics | |
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| VPN or Modem access by Eigen Service (hospital to supply VPN or Modem Access) |
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| Depot Repair & Loaner Systems | ||||
| Depot repair for returned products (Requires prior authorization and RMA) |
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| Loaner system provided with 2-day delivery | |
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| Loaner system provided with priority shipment | |
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