Under Eigen's pro-active Partners in Performance Plan, experienced Service Engineers monitor system hardware and software functions each week. This service means that potential problems can be taken care of before they become critical. Eigen technicians are on call 24 hours a day, 365 days a year.

Eigen believes that systems engineered to provide superior patient care demand exceptional customer care. Over the years, the Eigen customer service team has consistently received high marks. Never more than a phone call away, Eigen technicians are available around the clock.

The 12-month Limited Warranty includes parts, labor and on-site service for hardware. On-site service for hardware is provided within the next business day (standard), and the service agreement can be upgraded to a 4-hour response. Critical computers are covered by a Pre-Failure Warranty for hard drives, memory and processors.